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Careers

Working at Eisco

Are you immersed in the world of science and yearning for a fresh pace and lifestyle change? Whether you're educating future minds, conducting lab research, or engaging in any science-related role, we're on the lookout to build our Sales team and we need you!

At our core, we're a scientific manufacturing entity, pivotal in advancing scientific research and education. With our sights set on expanding our sales force to meet growing demand and support our accelerated growth, we're in the thrilling position of having more opportunities than our current team can manage. This is where you come in!

In the sales department, no two days are alike. Your primary mission will be to maintain our existing customer relationships while ambitiously scouting for new ones. If you love people, love science, like to travel, and want to be a part of a very dynamic team this is the job for you.

Job Title: Warehouse Associate - Material Handler

Reports to: Operations Manager

FLSA Status: Non-Exempt (Hourly)

About ENALAS:

At Enalas, our commitment to employees and customers are simple: Everyone needs a little assistance sometimes. Employees tell us they choose ENALAS because of our thoughtful leaders, driven and passionate ideologies and our commitment to integrity. ENALAS has consistently ranked in the Rochester Top 100 Companies since 2018 and is continuing to grow at rapid speeds. If you’re looking to collaborate in a fast-paced entrepreneurial environment, and are someone who is passionate, enjoys trying new things, and interested in contributing to make a difference - ENALAS is the place for you!

Job Overview:

Looking for a dependable person that enjoys multi-tasking. You will be responsible for picking orders, prepping goods for shipment, and consolidation of inventory within the warehouse, along with keeping inventory organized and orderly.

Roles and Responsibilities

  • Provide pick, pack, and ship assistance to other warehouse associates as needed.
  • Product labeling
  • Kit building
  • Maintain an organized clean warehouse/work space
  • Consolidation of inventory into a location(s) that makes business sense to utilize space most efficiently
  • Inventory counting and control
  • Minor inventory investigation work for misplaced items
  • Loading and unloading trucks
  • Break down shipments for fast turnaround to fill back order
  • 95% of this job consists of hand picking customer orders

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual should have basic knowledge of Microsoft Office Suite, Google, Ship Station, InFlow inventory software, Microsoft Internet Explorer, Google Chrome.

High School Degree / GED
Warehouse experience is helpful, but not required

Certifications and Licenses

Forklift certification not needed but can be trained on site
Drivers License

Equipment

Pallet Jack
Power Drill
Lab Equipment

Knowledge, Skills and Other Abilities

Inventory management skills
Time management skills
Written communication skills
Professionalism
Customer relations skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, use hands, and talk and hear. The employee is frequently required to stand, walk, reach with hands, arms, and climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee should be able to lift and/or move up to 60 pounds on rare occasions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and work in high, precarious places.

Will be required to assist in other areas from time to time, including but not limited to order fulfillment, packing and shipping.

A frequent volume of work and deadlines impose strain on routine basis.

The noise level in the work environment is usually moderate.

Schedule

Monday to Friday, 7:00am-3:30 pm (subject to change), and may require extended hours based on the needs of the business.

Work Location

Honeoye Falls, New York

ENALAS is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

 

Job Title: Order Entry / Customer Service Manager
Reports to: VP Eisco North America
FLSA Status: Full-Time / Non–Exempt (Hourly)
Pay Rate: $20-26/hour

Job Overview
The Order Entry / Customer Service Manager will handle the timely and accurate processing of customer orders while ensuring exceptional customer service and supporting the sales team. This role is central to enhancing customer satisfaction and streamlining the order entry process, with a future focus on automating order and invoice processes.

Responsibilities and Duties

Order Entry Management

• Order Processing & Accuracy: Daily processing of customer orders, adhering to priority and service level agreements (SLAs) for key accounts. Maintain an order entry error rate below 0.75%.

• Documentation & Automation Initiatives: Key part of this position will be to drive process improvements with a monthly budget, aiming to move toward automated order entry aligned with SLAs. Develop and maintain Standard Operating Procedures (SOPs) for order entry and customer service functions.

• Acknowledgement & Communication: Confirm receipt of orders via email or EDI, and keep stakeholders updated on high-value orders. Provide regular updates on order entry metrics and project progress to leadership.

• ERP Integration: Lead order entry-related changes as part of the new ERP system implementation.

Post-Order Entry Support

• Invoicing & Pricing Adjustments: Manage daily invoicing, working towards automating the invoicing process. Address and resolve any invoicing discrepancies. Update and maintain customer pricing tiers, ensuring all adjustments align with the pricing structure.

• Reporting & Analysis: Provide weekly stocking order reports to improve fulfillment accuracy. Maintain tracking tools for and develop predictive analytics for orders.

• Discrepancy Resolution & Back-Order Management: Reconcile monthly portal purchase orders and resolve past-due items for key clients. Support the back-order process and manage minor inventory discrepancies as needed.

Customer Support & Technical Assistance:

• Customer Service: Provide timely responses to customer inquiries through phone, email, and live chat. Support the sales team by delivering accurate product information and availability.

• Returns Management: Oversee returns, process forms, issue credits, and inspect items to ensure only quality products are resold. Coordinate with the receiving team to ensure returned items are inspected and restocked.

• Technical Support: Collaborate with manufacturing to resolve technical inquiries and provide detailed product information to customers.

• Work with the manufacturing team to address product-specific inquiries.

• Provide customers with detailed product videos, images, and specifications to resolve technical questions.

• Physically measure items as needed to verify product dimensions and ensure accuracy.

Education and Experience Qualifications:

• Education: Bachelor’s degree preferred in Business Administration, Communications, or a related field, or equivalent work experience.

• Experience: Minimum of 2 years in customer service or administrative support, with order processing experience preferred.

Skills & Qualifications

• Customer Service Excellence: Strong verbal communication and phone etiquette.

• Organization & Attention to Detail: Ability to handle multiple priorities efficiently and with accuracy.

• Technical Proficiency: Skilled in Microsoft Office Suite, Google Workspace, with advanced Excel knowledge preferred.

• Problem-Solving: Quick decision-making skills with a solution-oriented mindset.

• Flexibility: Adaptable to new technologies and process improvements.

• Math & Pricing Accuracy: Comfortable with pricing adjustments and maintaining pricing accuracy.

Travel Requirements
• Local travel by car is required daily.

Environmental Working Conditions & Physical Effort:
Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise levels. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 30 lbs.

Eisco is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need.

Disclaimer, Approval, Signature
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Eisco is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

 

Job Title: Director/VP of Business Development & Customer Relations

Reports to: Chief Executive Officer

FLSA Status: Exempt (Salary)

Salary: $100k - $150k 

 

Job Overview:

A driven and strategic Sales Executive, with a clear vision to elevate our company’s sales revenue and to construct a robust sales infrastructure aimed at achieving our goal of $100 million in revenue. This role is crucial in shaping our future growth and requires a blend of strategic thinking, leadership skills, and sales expertise.

Duties and Responsibilities include the following:

Execution, Sales & Development:

  • Embody a growth mindset and continuously seek out ways to improve and develop both professionally and personally
  • Develop and execute a sales strategy that aligns with the company's goals and objectives. 
  • Designing and implementing creative pricing strategies that balance revenue goals with customer needs.
  • Define and implement sales processes and best practices to ensure consistent and predictable performance
  • Developing and maintaining a deep understanding of the market and competitive landscape.
  • Creating an atmosphere of excitement and enthusiasm around the company's product or service, both internally and externally.
  • Representing the company's values and mission in all interactions, and using those values to guide decision-making and strategy.
  • Challenging the status quo and continually pushing for new and better ways to sell the company's product or service. 
  • Mastering CRM & Funnel Management. You'll have the reins of our customer relationship management system, ensuring a smooth, effective sales funnel that drives results.
  • Conducting Monthly Forecasting. Your analytical prowess will be key in predicting monthly sales trends, helping us stay ahead of the curve and make informed strategic decisions.
  • Engaging with Trade Organizations & Government Lobbying. We need a savvy communicator who can actively participate in trade organizations and advocate for our interests in government lobbying efforts.
  • Budget Management Expertise. As a financial steward, you'll oversee and manage our budget, ensuring we're not just meeting, but exceeding our financial goals.
  • Other duties as assigned

Customers:

  • Collaborating with cross-functional teams to ensure a seamless customer experience, from initial contact through to post-sale support.
  • Develop and maintain strong relationships with key customers and partners
  • Collaborating with the product team to provide feedback on product features and enhancements that will improve the company's competitive position.
  • Representing the company at industry events, conferences, and trade shows.
  • Drive revenue growth by closing deals with high-value customers
  • Always Representing the company with integrity and professionalism.
  • Nurturing and developing long-term relationships with key customers, becoming a trusted advisor and partner in their business.
  • Developing a deep understanding of customer pain points and needs, and working with the product team to develop solutions that address those needs.

Data & Analytics:

  • Staying up-to-date with emerging trends and technologies in the industry, and using this knowledge to stay ahead of the competition.
  • Using data and analytics to inform sales strategy and identify opportunities for growth and build a robust sales pipeline. 
  • Provide accurate sales forecasting and reporting to senior leadership
  • Maintaining accurate records of all sales activities and customer interactions.
  • Ensuring compliance with all company policies and procedures.
  • Developing and implementing creative pricing strategies that balance revenue goals with customer needs.

Collaboration & Team:

  • Collaborate with marketing and product teams to ensure alignment on market strategy. Working closely with the marketing team to develop innovative campaigns and tactics that differentiate the company in a crowded market.
  • Participating in regular meetings with senior leadership to provide updates on sales performance and market trends.
  • Building a high-performing team of diverse, talented, is customer-focused,  responsive to changing market needs and motivated sales professionals who are committed to the company's vision and mission. 

What success in this role looks like:

1st 180 Days:

  • Drive B2C initiatives: actively hunt deals and start nurturing customer relationships. Your goal is to feed and expand our CRM with valuable leads.
  • Achieve $250K in sales: hit the ground running with a clear target of generating $250,000 in sales.
  • Create a hiring strategy for hiring a representative: Develop a strategic approach to build a top-notch sales team.
  • Hire at least one sales representative: onboard at least one, if not more, sales representatives to strengthen our team.
  • Funding through team growth: the new reps will be funded by the success and growth of the team.
  • Lead the B2C customer support team: take charge of the B2C customer support team, ensuring exceptional service delivery

2nd 180 Days:

  • Expand the sales team: continue to grow your team to at least 2-3 representatives, with a collective goal of approaching $1 million in sales.
  • Manage the B2B team: take over the leadership of the B2B team, bringing your expertise to this crucial segment.
  • Develop a B2B growth strategy: lay the groundwork for a robust B2B growth strategy, ensuring long-term success.

Education and Experience Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
  • 7+ years of sales experience, with at least 5 years in a leadership role, exceeding sales targets and driving revenue growth.
  • Strong leadership skills, motivating and inspiring team members while developing effective sales strategies.
  • Strategic thinker, analyzing complex data, identifying trends, and developing strategies to achieve objectives.
  • Excellent communication skills, both written and verbal, across all levels of stakeholders.
  • Strong problem-solving skills, identifying and analyzing complex problems, generating creative solutions, and implementing effective strategies.
  • Customer-focused, actively listening to feedback, understanding needs, and developing solutions.
  • Adaptable, remaining flexible and focused in fast-paced and challenging environments.
  • Technical skills, familiarity with e-commerce platforms, CRM tools (Salesforce or similar), and basic computer proficiency.
  • Self-starter, taking initiative and leading projects while inspiring collaboration and excellence.
  • Collaborative, valuing diverse contributions and finding common ground to achieve shared goals.
  • Business acumen and financial literacy, contributing to cohesive Profit and Loss statements and understanding balance sheets and cash flows.
  • Proven experience in driving revenue growth in a competitive market
  • Strong strategic vision and the ability to identify and pursue market opportunities
  • Exceptional leadership skills with the ability to build and lead a high-performing sales team
  • Grit, resilience, and the ability to thrive in a fast-paced and challenging environment
  • Excellent communication and negotiation skills
  • Demonstrated ability to think strategically and make informed decisions
  • Results-oriented mindset with a track record of achieving and exceeding sales targets

Environmental Working Conditions & Physical Effort:

Enalas is a fast paced environment, bring your entrepreneurial energy. Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems. A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 25 lbs. 

Apply by sending Resume and Cover Letter to careers@eiscolabs.com.